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Destiny not processing synchronization tasks

Last Updated: Jul 03, 2014 08:33AM MDT

Symptoms

  • After completing the steps of the Synchronization Wizard, the zone status in the SIF Agent Console shows "Synchronizing tasks" but the number of tasks shown never decreases.


Resolution

Ensure that SIF is enabled in the Destiny application. These steps are outlined in Chapter 2 of the Installation Guide.

1. Open the FSC-Destiny/fsc/bin/config.properties file in a text editor
2. Locate the following lines:

# SIF Server Settings
SIF_START_SERVER=false
# SIF_POLLING_RATE=60000
SIF_ALLOW_DELETE_STUDENT=false


3. Change the SIF_START_SERVER value to "true" and save the file.
4. Stop the Destiny service
5. Run the FSC-Destiny/fsc/bin/config.bat file to apply the change
6. Start the Destiny service

More Information

Whenever the Destiny SIF Agent receives information from SIF zones, it prepares that data for the Destiny application and places it in an internal event queue. The Destiny application periodically reads events from this queue, applying new and changed records to its database. Destiny will only monitor this queue if it has been configured to do so as outlined above. If you notice that events received by the SIF Agent are not being applied to the Destiny database, or that synchronization tasks are not being processed after running the Synchronization Wizard, this may be the problem.

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